We aim to provide a high standard of care and service to all patients. If you are unhappy with any aspect of your treatment or experience at the clinic, we encourage you to let us know so that we can address the issue promptly and fairly.
If possible, please raise your concern directly with your osteopath or the clinic. Many concerns arise from misunderstandings and can often be resolved quickly through open discussion.
If you would prefer to make a formal complaint, you can contact:
Hazel Hanley
Minerva Osteopathy
The Courtyard, 60 Station Road
Marlow SL71NX
Email: hazel@minervaosteopathy.co.uk
Telephone: +44 (0) 1494 936800
We will acknowledge your complaint within 3 working days and aim to provide a full response within 20 working days.
Where appropriate, we may offer to discuss the matter with you in person or by telephone.
If you remain dissatisfied with our response, you may seek independent advice from the Institute of Osteopathy Complaints Resolution Service, which offers a free and impartial mediation service.
Website: www.iosteopathy.org
Telephone: 0800 110 5857
The General Osteopathic Council (GOsC) is the statutory regulator for osteopaths in the UK. If you have concerns about an osteopath’s professional conduct or safety, you may contact the GOsC Regulation Department.
Website: www.osteopathy.org.uk
Telephone: 020 7357 6655
The GOsC considers concerns relating to an osteopath’s fitness to practise.
Making a complaint will not affect your ongoing care and all concerns will be handled with respect and confidentiality.